Gorgias change history: Message processing has been restored across all affected services

Gorgias reported a major degradation delaying incoming messages, channel routing and ecommerce events, caused by an internal messaging broker failure on us-east1-635c. The incident started at 2026-04-17 07:07 UTC and was resolved at 2026-04-17 11:15 UTC, lasting 4 h 8 min; channel queues cleared and ecommerce processing returned to nominal throughput before resolution.