Companies/Google Workspace/Incidents

Google Workspace: **Summary** We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser. **Description** The issue began on Friday, 2026-03-20 15:30 US/Pacific. Our engineering team is aware of the situation and is actively implementing mitigations. We do not have any ETA at the moment. We will provide the next update by Friday, 2026-03-20 21:00 US/Pacific. **Customer Symptoms** Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational. **Workaround** Users are able to use Google Keep via the Android or iOS mobile app.

Affected components: Google Keep

Timeline of updates

1. service outage2026-03-21 03:19 UTC

   Summary
   We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser.
   Description
   The issue began on Friday, 2026-03-20 15:30 US/Pacific.
   Our engineering team is aware of the situation and is actively implementing mitigations. We do not have any ETA at the moment.
   We will provide the next update by Friday, 2026-03-20 21:00 US/Pacific.
   Customer Symptoms
   Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational.
   Workaround
   Users are able to use Google Keep via the Android or iOS mobile app.

2. service outage2026-03-21 03:46 UTC

   Summary
   We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser.
   Description
   The issue began on Friday, 2026-03-20 15:30 US/Pacific.
   Our engineering team is aware of the situation and is actively implementing mitigations. We do not have any ETA at the moment.
   We will provide the next update by Friday, 2026-03-20 23:00 US/Pacific.
   Customer Symptoms
   Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational.
   Workaround
   Users are able to use Google Keep via the Android or iOS mobile app.

3. service outage2026-03-21 05:33 UTC

   Summary
   We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser.
   Description
   The issue began on Friday, 2026-03-20 15:30 US/Pacific.
   Our mitigation efforts are underway and we are seeing the signs of recovery. We do not have an ETA for full mitigation.
   We will provide the next update by Saturday, 2026-03-21 00:30 US/Pacific.
   Customer Symptoms
   Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational.
   Workaround
   Users are able to use Google Keep via the Android or iOS mobile app.

4. resolved2026-03-21 07:17 UTC

   Description
   The issue has been mitigated as of Friday, 2026-03-20 22:03 US/Pacific.
   The service issue which resulted in connection timeouts and 502 error pages, was caused by excess traffic impacting the keep.google.com. Our engineering team has implemented a mitigation and is continuing to work to ensure long-term service stability and prevent recurrence.
   We thank you for your patience while we worked on resolving the issue.

Changes Rewindex caught on this incident

• Mar 20Major incident: **Summary** We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser. **Description** The issue began on Friday, 2026-03-20 15:30 US/Pacific. Our engineering team is aware of the situation and is actively implementing mitigations. We do not have any ETA at the moment. We will provide the next update by Friday, 2026-03-20 21:00 US/Pacific. **Customer Symptoms** Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational. **Workaround** Users are able to use Google Keep via the Android or iOS mobile app.

Impact, status and times are the vendor’s own, as last archived. View on www.google.com (opens in new tab).

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