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GitLab: Degraded performance affecting Duo features

Affected components: GitLab Duo

Timeline of updates

1. investigating2026-04-23 08:11 UTC

   We are investigating issues related to our ai-assisted service and ai-gateway. Some users may experience higher latency or errors affecting Duo features. More details here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21867

2. investigating2026-04-23 08:48 UTC

   We are investigating which model and provider are causing the latency. Apdex for ai-assisted service is not stable yet. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21867

3. investigating2026-04-23 09:36 UTC

   The root cause is still under investigation. We are taking steps to address the sustained request saturation in order to mitigate latency issues. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21867

4. investigating2026-04-23 10:34 UTC

   We have increased max concurrency and are monitoring the impact on latency. We'll further investigate segfaults, which may have contributed to this incident. More details in: gitlab.com/gitlab-com/gl-infra/production/-/work_items/21867

5. resolved2026-04-23 12:49 UTC

   Latency and service health has stabalized after a period of monitoring. Incident is considered resolved. More details in: gitlab.com/gitlab-com/gl-infra/production/-/work_items/21867

Impact, status and times are the vendor’s own, as last archived. View on status.gitlab.com (opens in new tab). GitLab profile · Recent GitLab incidents · Markdown · JSON