# GitLab: Degraded performance affecting Duo features

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-23 08:11 UTC · Resolved: 2026-04-23 12:49 UTC · Duration: 4.6 h
- Updates: 5 · Affected components: GitLab Duo
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/69e9d43dfcdb9205f3a37122](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/69e9d43dfcdb9205f3a37122)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2026-04-23 08:11 UTC: We are investigating issues related to our ai-assisted service and ai-gateway. Some users may experience higher latency or errors affecting Duo features. More details here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/21867
- **investigating** 2026-04-23 08:48 UTC: We are investigating which model and provider are causing the latency. Apdex for ai-assisted service is not stable yet. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/21867
- **investigating** 2026-04-23 09:36 UTC: The root cause is still under investigation. We are taking steps to address the sustained request saturation in order to mitigate latency issues. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/21867
- **investigating** 2026-04-23 10:34 UTC: We have increased max concurrency and are monitoring the impact on latency. We'll further investigate segfaults, which may have contributed to this incident. More details in: gitlab.com/gitlab-com/gl-infra/production/-/work\_items/21867
- **resolved** 2026-04-23 12:49 UTC: Latency and service health has stabalized after a period of monitoring. Incident is considered resolved. More details in: gitlab.com/gitlab-com/gl-infra/production/-/work\_items/21867


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Canonical: https://rewindex.com/company/gitlab/incidents/69e9d43dfcdb9205f3a37122 · Markdown: https://rewindex.com/company/gitlab/incidents/69e9d43dfcdb9205f3a37122.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/69e9d43dfcdb9205f3a37122 · Generated 2026-10-18T10:25:07.327Z