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GitLab: Unable to confirm secondary email address

Affected components: Website

Timeline of updates

1. identified2025-11-08 01:14 UTC

   We are aware of an issue where users are unable to confirm a newly added secondary email address. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20820 for more details.

2. identified2025-11-08 02:03 UTC

   We expect the issue with secondary email confirmations causing 404s to be resolved on Monday APAC time. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20820 for more details.

3. identified2025-11-08 02:17 UTC

   Until the issue is resolved on Monday APAC time, we have identified a workaround. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20820#workaround for details.

4. resolved2025-11-10 07:14 UTC

   This incident has been resolved, and the secondary email confirmation functionality is now working as expected.

Impact, status and times are the vendor’s own, as last archived. View on status.gitlab.com (opens in new tab). GitLab profile · Recent GitLab incidents · Markdown · JSON