# GitLab: Unable to confirm secondary email address

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-08 01:14 UTC · Resolved: 2025-11-10 07:14 UTC · Duration: 2 d
- Updates: 4 · Affected components: Website
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/690e99856c478205e7901c69](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/690e99856c478205e7901c69)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **identified** 2025-11-08 01:14 UTC: We are aware of an issue where users are unable to confirm a newly added secondary email address. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20820 for more details.
- **identified** 2025-11-08 02:03 UTC: We expect the issue with secondary email confirmations causing 404s to be resolved on Monday APAC time. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20820 for more details.
- **identified** 2025-11-08 02:17 UTC: Until the issue is resolved on Monday APAC time, we have identified a workaround. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20820\#workaround for details.
- **resolved** 2025-11-10 07:14 UTC: This incident has been resolved, and the secondary email confirmation functionality is now working as expected.


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Canonical: https://rewindex.com/company/gitlab/incidents/690e99856c478205e7901c69 · Markdown: https://rewindex.com/company/gitlab/incidents/690e99856c478205e7901c69.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/690e99856c478205e7901c69 · Generated 2026-10-18T10:29:13.007Z