Firebolt: Loading databases could fail

Impact: criticalStatus: resolvedStarted 2022-01-24 09:24 UTCResolved 2022-01-24 13:25 UTC (4.0 h)4 updatesSource: stspg.io

Summary

Firebolt reported a critical outage in which database loading could fail, preventing UI connections and potentially affecting API requests. It started at 2022-01-24 09:24 UTC and was resolved at 2022-01-24 13:25 UTC, lasting 4 h 0 min. A fix was implemented and monitored before resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIFirebolt Components - APIFirebolt Components - Web ApplicationWeb ApplicationDatabasesFirebolt Components - DatabasesEnginesFirebolt Components - Engines

Timeline of updates

investigating2022-01-24 09:24 UTC
We have a general issue with loading databases, you may not be able to connect to your databases from the UI, it may also affect requests from the API. Our engineers are working to resolve it soon, and we will update once resolved.
identified2022-01-24 11:11 UTC
The issue has been identified and a fix is being implemented.
monitoring2022-01-24 13:11 UTC
A fix has been implemented and we are monitoring the results.
resolved2022-01-24 13:25 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Loading databases could fail 2022-01-24 09:24 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Firebolt profile · Recent Firebolt incidents · Markdown · JSON