# Firebolt: Loading databases could fail

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-01-24 09:24 UTC · Resolved: 2022-01-24 13:25 UTC · Duration: 4.0 h
- Updates: 4 · Affected components: API, Firebolt Components - API, Firebolt Components - Web Application, Web Application, Databases, Firebolt Components - Databases, Engines, Firebolt Components - Engines
- [Vendor status page: https://stspg.io/2vtpl8gb0dlc](https://stspg.io/2vtpl8gb0dlc)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)

## Summary

Firebolt reported a critical outage in which database loading could fail, preventing UI connections and potentially affecting API requests. It started at 2022-01-24 09:24 UTC and was resolved at 2022-01-24 13:25 UTC, lasting 4 h 0 min. A fix was implemented and monitored before resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-01-24 09:24 UTC: We have a general issue with loading databases, you may not be able to connect to your databases from the UI, it may also affect requests from the API. Our engineers are working to resolve it soon, and we will update once resolved.
- **identified** 2022-01-24 11:11 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2022-01-24 13:11 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-01-24 13:25 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-01-24 09:24 UTC: [Critical incident: Loading databases could fail](https://rewindex.com/change/i0f1c08e53a3923.md)


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Canonical: https://rewindex.com/company/firebolt/incidents/c1vxs93h06zh · Markdown: https://rewindex.com/company/firebolt/incidents/c1vxs93h06zh.md · JSON: https://rewindex.com/api/v1/companies/firebolt/incidents/c1vxs93h06zh · Generated 2026-10-18T12:39:29.787Z