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ElevenLabs: EU Residency - Conversation history not showing for recent calls

Affected components: UI

Timeline of updates

1. investigating2026-09-10 09:44 UTC

   We are investigating an issue in the EU Residency where recent conversations are not showing up in history. The conversation history is not lost; there is just a lag in displaying it. Please note that this doesn't affect actual conversations; everything is working correctly. We are working on getting the history back up.

2. identified2026-09-10 10:19 UTC

   Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.

3. identified2026-09-10 16:21 UTC

   Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the Text search "Text search": https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search endpoint may continue to see failures as we continue to work to mitigate the issue.

4. resolved2026-09-10 20:43 UTC

   Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.

Impact, status and times are the vendor’s own, as last archived. View on status.elevenlabs.io (opens in new tab). ElevenLabs profile · Recent ElevenLabs incidents · Markdown · JSON