# ElevenLabs: EU Residency - Conversation history not showing for recent calls

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-10 09:44 UTC · Resolved: 2026-09-10 20:43 UTC · Duration: 11 h
- Updates: 4 · Affected components: UI
- [Vendor status page: https://status.elevenlabs.io/incidents/01M25B80Q2SCJNXG2PY0Y20PRW](https://status.elevenlabs.io/incidents/01M25B80Q2SCJNXG2PY0Y20PRW)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)

## Timeline of updates

- **investigating** 2026-09-10 09:44 UTC: We are investigating an issue in the EU Residency where recent conversations are not showing up in history. The conversation history is not lost; there is just a lag in displaying it. Please note that this doesn't affect actual conversations; everything is working correctly.  We are working on getting the history back up.
- **identified** 2026-09-10 10:19 UTC: Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.
- **identified** 2026-09-10 16:21 UTC: Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the Text search "Text search": https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search endpoint may continue to see failures as we continue to work to mitigate the issue.
- **resolved** 2026-09-10 20:43 UTC: Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.


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Canonical: https://rewindex.com/company/elevenlabs/incidents/01M25B80Q2SCJNXG2PY0Y20PRW · Markdown: https://rewindex.com/company/elevenlabs/incidents/01M25B80Q2SCJNXG2PY0Y20PRW.md · JSON: https://rewindex.com/api/v1/companies/elevenlabs/incidents/01M25B80Q2SCJNXG2PY0Y20PRW · Generated 2026-10-18T11:44:27.348Z