Elastic Cloud: Connection issue to Kibana via the Cloud UI SSO

Impact: majorStatus: resolvedStarted 2026-04-09 15:37 UTCResolved 2026-04-10 11:51 UTC (20 h)5 updatesSource: stspg.io

Summary

Elastic Cloud reported a major outage affecting Kibana connections through the Cloud UI via SAML SSO for PrivateLink customers only. It started at 2026-04-09 15:37 UTC and was resolved at 2026-04-10 11:51 UTC, lasting 20 h 14 min; a fix was rolled out at 04-09 19:50 UTC, with no further customer impact expected.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

investigating2026-04-09 15:37 UTC
We are aware of an issue when connecting to Kibana through the Elastic Cloud UI via SAML SSO, impacting hosted Cloud deployments. Our team is actively investigating. We will post an update to this status within the next hour.
investigating2026-04-09 16:21 UTC
We have identified that only PrivateLink customers are impacted and no other Hosted Cloud Deployments should see any issues.
investigating2026-04-09 16:41 UTC
We have identified the issue and are working on a fix. We will update again in 3 hours or earlier.
investigating2026-04-09 19:50 UTC
We have rolled out the fix and there should be no more customer impact
resolved2026-04-10 11:51 UTC
We have confirmed no further impact from this incident, and are now marking it as resolved.

Rewindex changes for this incident

Major incident: Connection issue to Kibana via the Cloud UI SSO 2026-04-09 15:37 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Elastic Cloud profile · Recent Elastic Cloud incidents · Markdown · JSON