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Dynatrace: AWS South America telemetry data ingest delay

Affected components: Dynatrace Product

Timeline of updates

1. investigating2026-09-30 11:33 UTC

   We are currently investigating an issue affecting telemetry data processing in the AWS South America region. As a result, customers may experience delays in the ingestion and processing of logs, metrics, and events. Traces and spans are not affected. Our teams are actively investigating the issue and working to restore normal service. Our next update will be provided by 13:30 PM UTC, or sooner if significant new information becomes available. We apologize for the inconvenience.

2. monitoring2026-09-30 12:43 UTC

   We have applied mitigation measures and are seeing recovery across the affected services. Processing of logs, metrics, and events has fully recovered, all backlog has been cleared, and ingestion is operating normally. During the impact, customers may have experienced delays in the ingestion and processing of logs, metrics, and events. Traces and spans were not affected. We will continue to monitor the service and apologize for the inconvenience. Our next update will be provided by 2:45 PM UTC, or sooner if significant new information becomes available.

3. resolved2026-09-30 14:26 UTC

   This issue has been resolved. Processing of logs, metrics, and events has fully recovered, the backlog has been cleared, and ingestion is operating normally. During the incident, customers may have experienced delays in the ingestion and processing of logs, metrics, and events. Traces and spans were not affected. We apologize for the inconvenience and appreciate your patience while we worked to restore service.

Impact, status and times are the vendor’s own, as last archived. View on dynatrace.status.io (opens in new tab). Dynatrace profile · Recent Dynatrace incidents · Markdown · JSON