# Dynatrace: AWS South America telemetry data ingest delay

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-30 11:33 UTC · Resolved: 2026-09-30 14:26 UTC · Duration: 2.9 h
- Updates: 3 · Affected components: Dynatrace Product
- [Vendor status page: https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6abcf396e3aa7005ae52c160](https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6abcf396e3aa7005ae52c160)
- [Company: Dynatrace](https://rewindex.com/company/dynatrace.md)

## Timeline of updates

- **investigating** 2026-09-30 11:33 UTC: We are currently investigating an issue affecting telemetry data processing in the AWS South America region. As a result, customers may experience delays in the ingestion and processing of logs, metrics, and events. Traces and spans are not affected. Our teams are actively investigating the issue and working to restore normal service. Our next update will be provided by 13:30 PM UTC, or sooner if significant new information becomes available. We apologize for the inconvenience.
- **monitoring** 2026-09-30 12:43 UTC: We have applied mitigation measures and are seeing recovery across the affected services. Processing of logs, metrics, and events has fully recovered, all backlog has been cleared, and ingestion is operating normally. During the impact, customers may have experienced delays in the ingestion and processing of logs, metrics, and events. Traces and spans were not affected. We will continue to monitor the service and apologize for the inconvenience. Our next update will be provided by 2:45 PM UTC, or sooner if significant new information becomes available.
- **resolved** 2026-09-30 14:26 UTC: This issue has been resolved. Processing of logs, metrics, and events has fully recovered, the backlog has been cleared, and ingestion is operating normally. During the incident, customers may have experienced delays in the ingestion and processing of logs, metrics, and events. Traces and spans were not affected. We apologize for the inconvenience and appreciate your patience while we worked to restore service.


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Canonical: https://rewindex.com/company/dynatrace/incidents/6abcf396e3aa7005ae52c160 · Markdown: https://rewindex.com/company/dynatrace/incidents/6abcf396e3aa7005ae52c160.md · JSON: https://rewindex.com/api/v1/companies/dynatrace/incidents/6abcf396e3aa7005ae52c160 · Generated 2026-10-18T12:34:45.234Z