Dynatrace change history: User Session Export Issue for SaaS Environments

Dynatrace’s major SaaS user session export outage caused “Failed to export data: 500” errors; data collection and storage were unaffected. It started at 2026-09-25 21:57 UTC and was resolved at 2026-10-01 08:54 UTC, lasting 5 days 10 h. A fix reached all impacted environments; customers needing export recovery assistance were directed to support.