Dynatrace change history: Support Portal Experience Impacted by a Communication Issue

Dynatrace reported a major Support Portal outage: customers encountered errors communicating through support cases, while chat remained available. The incident started at 2026-08-28 12:53 UTC and was resolved at 2026-08-28 16:30 UTC, lasting 3 h 37 min; Dynatrace confirmed corrective actions restored case comments and communication.