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Descript: Issues with Project Sync

Impact: minorStatus: resolvedStarted Resolved (6 d)4 updatesSource: status.descript.com (opens in new tab)

Affected components: Live Collaboration/Project Sync

Timeline of updates

  1. identified

    A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress. For a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the Fix button for the version that has the error message, then choosing the Compare changes button.

  2. identified

    A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress. For a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the Fix button for the version that has the error message, then choosing the Compare changes button.

  3. monitoring

    Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

  4. resolved

    This issue is now resolved.

Impact, status and times are the vendor’s own, as last archived. View on status.descript.com (opens in new tab). Descript profile · Recent Descript incidents · Markdown · JSON