Daily: Missing metrics in call participant logs
Affected components: Dashboard
Timeline of updates
- investigating
We're investigating reports of missing metrics data in participant logs.
- investigating
We're investigating reports of missing metrics data in participant logs from a small number of users. This may date back to some time around 2023-01-23 17:00 UTC (9:00 AM PST on Monday, Jan 23).
- resolved
We've confirmed the initial report that there are a small number of recent call sessions that didn't log any metrics data. This can happen if your app has multiple call object instances running on the same page. Your app may do this if you are calling <tt>createCallObject()</tt> more often than you think; for example, in a React effect hook. Multiple call objects usually cause a variety of other errors on the page, so if you aren't already troubleshooting app issues related to this problem, you don't need to be worried about missing metrics. We are adding functionality to daily-js to help customers identify if they have multiple call objects on the same page. If you need help resolving this issue in your app, please feel free to contact support.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).