Crusoe: Direct NFS mounts unavailable in eu-iceland1
Affected components: Shared DisksStorage - Shared Disks
Timeline of updates
- investigating
We are currently investigating an issue that is causing some Direct NFS mounts to be unavailable in the eu-iceland1 region. Customers utilizing Direct NFS for shared drives may be unable to access their mounts. We are actively diagnosing the problem. We will post another update as soon as more information is available.
- investigating
It appears that several storage backend VIPs are experiencing connectivity problems. We are actively collaborating with both our networking vendor and our storage vendor to identify and implement a resolution.
- monitoring
We have restored connectivity to all affected Direct NFS mounts by applying a mitigation to the network hardware. Service is now operating normally and we are monitoring the system to ensure continued stability.
- resolved
This issue is resolved and connectivity to all Direct NFS mounts in the eu-iceland1 region has been fully restored. The network mitigation is verified, and the system is stable.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured 17:33 UTC
In the 2026-10-19 checkpoint, timestamped by FreeTSA and DigiCert on Oct 20, 00:41 UTC. Record hash
9dfbd236c24b6222…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).