Rewindex

CompaniesCourierIncidents

Courier: Automation Delay Processing Issues

MinorStatus: resolvedStarted Resolved (3.0 h)3 updatesstspg.io (opens in new tab)

Affected components: Automations

Timeline of updates

  1. identified

    We are currently experiencing an issue affecting automation workflows that include delay steps. Some customers may encounter failures when attempting to execute automations with scheduled delays. Our engineering team has identified the root cause and is implementing a fix. We expect the service to be fully restored in a short while.

  2. monitoring

    We have deployed a fix for the earlier issue affecting automation workflows with delay steps. New automation workflows are now executing successfully. However, automations that failed during the incident period (approximately 3:20 PM PT - 6:05 PM PT) have not yet been automatically retried. Our engineering team is monitoring the recovery and evaluating a plan to process these backlogged automations.

  3. resolved

    The service issue affecting automation workflows with delay steps has been partially resolved. New automation workflows started after 6:05 PM PT are executing successfully. However, we have determined that automations that failed during the incident period (approximately 3:20 PM PT - 6:05 PM PT) cannot be automatically retried at this time due to technical limitations. If your business was impacted by failed automation runs during this incident, please contact our support team and we will work directly with you to address your concerns. We sincerely apologize for this disruption to your workflows.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Courier profileRecent Courier incidentsMarkdownJSON