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Contentful: Connection issues with the Management and Preview APIs

Affected components: Content Management APIWeb App

Timeline of updates

1. investigating2026-06-18 16:11 UTC

   Some customers are receiving 500 error responses when accessing the Content Preview API. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue.

2. investigating2026-06-18 16:13 UTC

   Some customers are receiving 500 error responses when accessing the Content Preview and Management APIs. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue

3. identified2026-06-18 17:14 UTC

   We have identified the issue and are working to resolve it. The impact remains limited to specific points of presence in our CDN so the majority of customers should see no impact at all.

4. identified2026-06-18 19:24 UTC

   The issue has been mitigated in one of our edge network PoPs, although a small number of customers continue to see errors. We are continuing to engage our third-party provider to resolve the issue completely.

5. monitoring2026-06-18 20:25 UTC

   Error rates have returned to normal. We continue to monitor the situation.

6. resolved2026-06-18 20:58 UTC

   This issue is now resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Contentful profile · Recent Contentful incidents · Markdown · JSON