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Contentful: Experience API experiencing issues on upsert operations

Impact: minorStatus: resolvedStarted Resolved (2.9 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Experience APINinetailed (Personalization) - Experience API

Timeline of updates

  1. investigating

    We are investigating an issue where customers are experiencing errors with upsert operations on the Personalization Experience API.

  2. identified

    We have identified the issue and are working with our upstream provider to provide a fix.

  3. monitoring

    We have mitigated the issue and are seeing improvements on the error rates. We will continue monitoring the situation.

  4. resolved

    The incident is resolved

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Contentful profile · Recent Contentful incidents · Markdown · JSON