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Confluence: Android users of Jira, Confluence and Opsgenie app with Compromised device check feature turned on is getting locked out of their app

Timeline of updates

1. resolved2022-11-12 00:01 UTC

   Between 2022-11-06 and 2022-11-11, 18:45 EST, we experienced an issue where Android users of Jira, Confluence, and Opsgenie apps with the Compromised device check feature turned on is getting locked out of their apps for Confluence, Jira Software, and Opsgenie. The issue has been resolved and the service is operating normally. If a customer is locked out post-login and there is no retry option, we request that a user either clears the app data or reinstall the app.

From Confluence’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on confluence.status.atlassian.com (opens in new tab). Confluence profile · Recent Confluence incidents · Markdown · JSON