Companies / Cloudinary / incidents

Cloudinary: Degraded Performance - Usage Data & Reporting Delays

Affected components: BillingDigital Asset Management (DAM)

Timeline of updates

1. investigating2025-10-20 13:29 UTC

   Following an incident with a third-party service provider, we’re experiencing delays in receiving and processing usage data. Until this is resolved, dashboards and reports in your account may load inconsistently or appear out of date (missing the last few hours of usage).

2. monitoring2025-10-20 20:40 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved2025-10-21 14:01 UTC

   The affected delivery and usage reports should now be fully operational. If you're still experiencing issues loading usage reports or dashboards and the problem remains after a hard refresh of your browser, please open a support request for our team to check the details.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Cloudinary profile · Recent Cloudinary incidents · Markdown · JSON