Companies / Cloudinary / incidents

Cloudinary: Media Library / asset visibility

Affected components: Media Delivery

Timeline of updates

1. investigating2026-08-13 17:04 UTC

   Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.

2. identified2026-08-13 19:10 UTC

   We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution. Asset delivery is not impacted. We will provide another update as soon as more information is available.

3. monitoring2026-08-13 20:11 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2026-08-14 17:45 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Cloudinary profile · Recent Cloudinary incidents · Markdown · JSON