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Cloudflare: Network connectivity issues affecting services in North America

MajorStatus: resolvededitedStarted Resolved (2.9 h)8 updateswww.cloudflarestatus.com (opens in new tab)

Affected components: Cloudflare Sites and Services - NetworkNetwork

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Timeline of updates

  1. investigating

    We are investigating degraded network performance affecting some traffic between our Ashburn and Atlanta data centers.
    Some customers may see increased latency, packet loss, or intermittent errors on Workers and other services in the Eastern US.
    Our network team is actively working on mitigation.

  2. identified

    We have identified a connectivity provider outage causing network congestion and degraded performance for some customers in North America. Affected customers may experience increased latency, packet loss, and intermittent errors across multiple services.

    Our network team is rerouting traffic away from affected paths, and we are working directly with our provider on restoration.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. identified

    We are continuing to work on a fix for the issue.

  5. identified

    The infrastructure provider has experienced a recurrence of the failure. Cloudflare is continuing to apply traffic management actions to further remediate the issue.

  6. identifiedEdited

    The team is continuing to perform traffic engineering actions to route around impacted paths. The team will continue performing traffic engineering actions until all packet drops are mitigated.

  7. monitoring

    Our network team has rerouted traffic around the impacted paths and we are no longer seeing packet drops. Our connectivity provider reports that its service has been restored, but some links are still being brought back, so we are keeping our traffic management changes in place.

  8. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on www.cloudflarestatus.com (opens in new tab).

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