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ChatGPT: Support available via email

Impact: noneStatus: resolvedStarted Resolved (5.5 h)5 updatesSource: status.openai.com (opens in new tab)

Timeline of updates

  1. investigating

    Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing support@openai.com "support@openai.com": mailto:support@openai.com. We apologize for the inconvenience.

  2. investigating

    Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com "support@openai.com": mailto:support@openai.com.

  3. investigating

    Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com "support@openai.com": mailto:support@openai.com.

  4. monitoring

    We have applied the mitigation and are monitoring the recovery.

  5. resolved

    The issue affecting support chat has been resolved. You can now contact our support team through the Help Center as usual. Thank you for your patience while we worked to restore service.

Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab). ChatGPT profile · Recent ChatGPT incidents · Markdown · JSON