# ChatGPT: Support available via email

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-29 17:49 UTC · Resolved: 2026-09-29 23:18 UTC · Duration: 5.5 h
- Updates: 5
- [Vendor status page: https://status.openai.com/incidents/01M3Q4HMNP8SZ27DTZKW6F5BJ4](https://status.openai.com/incidents/01M3Q4HMNP8SZ27DTZKW6F5BJ4)
- [Company: ChatGPT](https://rewindex.com/company/chatgpt.md)

## Timeline of updates

- **investigating** 2026-09-29 17:49 UTC: Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing support@openai.com "support@openai.com": mailto:support@openai.com. We apologize for the inconvenience.
- **investigating** 2026-09-29 17:55 UTC: Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com "support@openai.com": mailto:support@openai.com.
- **investigating** 2026-09-29 18:50 UTC: Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com "support@openai.com": mailto:support@openai.com.
- **monitoring** 2026-09-29 21:50 UTC: We have applied the mitigation and are monitoring the recovery.
- **resolved** 2026-09-29 23:18 UTC: The issue affecting support chat has been resolved. You can now contact our support team through the Help Center as usual. Thank you for your patience while we worked to restore service.


---
Canonical: https://rewindex.com/company/chatgpt/incidents/01M3Q4HMNP8SZ27DTZKW6F5BJ4 · Markdown: https://rewindex.com/company/chatgpt/incidents/01M3Q4HMNP8SZ27DTZKW6F5BJ4.md · JSON: https://rewindex.com/api/v1/companies/chatgpt/incidents/01M3Q4HMNP8SZ27DTZKW6F5BJ4 · Generated 2026-10-18T09:46:38.893Z