Companies / Census / incidents

Census: Delays starting scheduled syncs

Affected components: Sync Engine

Timeline of updates

1. investigating2024-06-27 20:46 UTC

   We are currently experiencing delays of up to 20 minutes starting scheduled syncs due to a downstream vendor dependency. This is especially pronounced for syncs that run at common times (e.g., around hour boundaries). We are working with the vendor to identify and fix the issue.

2. monitoring2024-06-28 03:36 UTC

   We have identified the issue, which appears to have predominantly impacted syncs scheduled to run around 9am Eastern/6am Pacific. We have put in place a mitigation and will monitor sync runs running that time tomorrow to make sure the issue does not recur.

3. resolved2024-06-28 17:44 UTC

   We have confirmed that syncs are now running as scheduled.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Census profile · Recent Census incidents · Markdown · JSON