Companies / Census / incidents
Census: IP Address Change for Database Requests
Census reported a critical Sync Engine outage starting 2025-01-30 02:59 UTC: a networking misconfiguration sent database requests from unadvertised IPs, causing syncs to fail for customers whose databases rejected those IPs. Census rolled back to a previous configuration and resolved the incident at 2025-01-30 03:31 UTC; the reported duration was 31 min.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Sync Engine
Timeline of updates
- investigating
Due to a networking misconfiguration, requests originating from Census's database access service are originating from IPs that we have not previously advertised. If your database is configured to reject requests that are not from Census' IP addresses, syncs will start failing. We are investigating the root cause of the issue and it is our intent to restore service from the original IP addresses; we do not expect customers to need to reconfigure their databases at this time. More updates will be posted here.
- identified
We have identified the root cause and are applying a fix to the networking configuration.
- monitoring
We have rolled back the service to a previous configuration and we are monitoring our system to ensure database / warehouse connectivity returns to normal levels.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Critical incident: IP Address Change for Database Requests 2025-01-30 02:59 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Census profile · Recent Census incidents · Markdown · JSON