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Census: Subset of syncs are failing with, "Passed `nil` into T.must"

Impact: minorStatus: resolvedStarted Resolved (2.3 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Sync Engine

Timeline of updates

  1. identified

    The issue has been identified and a fix is being implemented.

  2. monitoring

    The error impacting some customer syncs has now been resolved and syncs are recovering. The syncs impacted were runs with no new data changes to process. This happened due to a recent update that removed the part of our system that correctly handled "no change" scenarios. As a result, syncs without updates failed instead of completing successfully. Syncs with actual data changes were unaffected. We've rolled back the change, and all syncs are now running normally.

  3. monitoring

    The error impacting some customer syncs has now been resolved and syncs are recovering. The syncs impacted were runs with no new data changes to process. This happened due to a recent update that removed the part of our system that correctly handled "no change" scenarios. As a result, syncs without updates failed instead of completing successfully. Syncs with actual data changes were unaffected. We've rolled back the change, and all syncs are now running normally.

  4. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Census profile · Recent Census incidents · Markdown · JSON