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Brevo: Multiple services are impacted

Affected components: Transactional emails deliveryMarketing emails deliveryAccount and SettingsOutbound WebhooksWorkflowsContactsWhatsApp CampaignsTransactional SMS

Timeline of updates

1. investigating2026-07-29 06:26 UTC

   We’ve detected an issue affecting our Automation platform, SMS transactional delivery, transactional email delivery, marketing email delivery. As a result, some customers may be experiencing disruptions while using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as soon as we have more information.

2. investigating2026-07-29 06:39 UTC

   We’re currently investigating an issue affecting the availability of several Brevo services. In addition to the services already impacted, some customers may also experience disruptions when using: • WhatsApp • Segmentation • Certain user and account management features Our technical teams are actively working to restore all affected services as quickly as possible. We apologise for the disruption and appreciate your patience and understanding. We’ll continue to provide updates as soon as more information becomes available.

3. investigating2026-07-29 06:50 UTC

   We’ve identified an additional service impacted by the ongoing issue: Outbound Webhooks. Our teams are actively investigating to determine whether any other services or functionalities are affected and are working to restore service stability as quickly as possible. We’ll continue to monitor the situation closely and keep you updated as soon as more information becomes available. We apologise for the inconvenience and appreciate your patience and understanding.

4. identified2026-07-29 06:55 UTC

   We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

5. monitoring2026-07-29 07:17 UTC

   We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.

6. resolved2026-07-29 07:34 UTC

   The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

Impact, status and times are the vendor’s own, as last archived. View on status.brevo.com (opens in new tab). Brevo profile · Recent Brevo incidents · Markdown · JSON