Braze: Network issues
Timeline of updates
- resolved
Our data center team has resolved the issue. The incident was caused by human error at our data center. After the network maintenance we performed on January 5th when we upgraded our load balancers, a decommission order was placed for the old load balancers. Because this was an in-place upgrade, the physical device location was the same on the decommission form. This morning, the data center technicians accidentally removed the new, live load balancers from the server cabinet. The data center operations team is working internally to determine how this mixup happened and implement processes to prevent it.
From Braze’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on braze.statuspage.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON