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Bitbucket: Bitbucket is slow in responding to customers

Affected components: Source downloadsPurchasing & LicensingGit via HTTPSGit LFSWebsiteAPIAuthentication and user managementGit via SSHWebhooksPipelinesSignupEmail delivery

Timeline of updates

1. investigating2025-06-25 07:52 UTC

   We are investigating cases of degraded performance for Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

2. identified2025-06-25 09:31 UTC

   We continue to work on resolving the degraded performance and intermittent failures (due to slow loading times) for Atlassian Bitbucket. We have identified the root cause and taken mitigations to handle the increased load and expect recovery shortly.

3. monitoring2025-06-25 09:50 UTC

   We have identified the root cause of the degraded performance and have mitigated the problem. We are now monitoring closely.

4. resolved2025-06-25 10:11 UTC

   Between 06:35 to 9:27 UTC, we experienced degraded performance for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Bitbucket profile · Recent Bitbucket incidents · Markdown · JSON