# Bitbucket: Bitbucket is slow in responding to customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-06-25 07:52 UTC · Resolved: 2025-06-25 10:11 UTC · Duration: 2.3 h
- Updates: 4 · Affected components: Source downloads, Purchasing & Licensing, Git via HTTPS, Git LFS, Website, API, Authentication and user management, Git via SSH, Webhooks, Pipelines, Signup, Email delivery
- [Vendor status page: https://stspg.io/ccjqhj0nysm1](https://stspg.io/ccjqhj0nysm1)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Timeline of updates

- **investigating** 2025-06-25 07:52 UTC: We are investigating cases of degraded performance for Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
- **identified** 2025-06-25 09:31 UTC: We continue to work on resolving the degraded performance and intermittent failures (due to slow loading times) for Atlassian Bitbucket. We have identified the root cause and taken mitigations to handle the increased load and expect recovery shortly.
- **monitoring** 2025-06-25 09:50 UTC: We have identified the root cause of the degraded performance and have mitigated the problem. We are now monitoring closely.
- **resolved** 2025-06-25 10:11 UTC: Between 06:35 to 9:27 UTC, we experienced degraded performance for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.


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Canonical: https://rewindex.com/company/bitbucket/incidents/f6sxn03s1b2t · Markdown: https://rewindex.com/company/bitbucket/incidents/f6sxn03s1b2t.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/f6sxn03s1b2t · Generated 2026-10-18T12:23:18.792Z