Companies / BigCommerce / incidents
BigCommerce: Availability issues with BigCommerce stores
Timeline of updates
- resolved
From approximately 5:41PM - 6:38PM CST, the BigCommerce platform experienced widespread availability issues due to DNS resolution failures. Monitoring systems alerted the engineering team who determined that an outage at our DNS provider was causing the DNS resolution issues. During this time frame, merchants may have experienced either non-functional, partially functional or general accessibility issues with the following services: - Authentication - Control Panel - Checkout and Payment Processing - API and 3rd party app integrations - Headless and Checkout SDK Additionally, merchants may have been unable to access the Client Portal, the BigCommerce website or support services. Our DNS provider applied mitigating actions at which time BigCommerce services were then restored. The BigCommerce engineering team will continue to analyse this incident, improve monitoring and implement changes to improve the reliability of the platform.
From BigCommerce’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON