Search

Companies / Astronomer / incidents

Astronomer: Astro UI and API are appearing offline for some users

Impact: majorStatus: resolvedStarted Resolved (1.9 h)4 updatesSource: status.astronomer.io (opens in new tab)
Summary

Astro UI and API appeared offline for some users in a major incident starting 2026-10-13 18:02 UTC, resolved at 2026-10-13 19:53 UTC (1 h 51 min). Existing tasks and Dag Runs continued successfully. Restarting a service experiencing higher-than-expected load restored functionality; Astronomer identified a proximate cause but did not disclose it.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Cloud UICloud APIDeployment ManagementDeployment Access

Timeline of updates

  1. investigating

    The Astro Core API is showing an elevated number of errors. We are investigating actively and will update as soon as we know more. Next update will be within the next 30 minutes.

  2. investigating

    Our metrics indicate no impact on existing tasks and Dag Runs. They are continuing to run successfully. We are continuing to investigate what is causing the API and UI errors and are attempting a workaround.

  3. monitoring

    We have restarted one of our services that was experiencing higher than expected load. This has returned the Astro UI and API to functionality. We are continuing to investigate root cause.

  4. resolved

    We have identified the proximate cause of the incident and are confident that the situation is stable. We will follow up with more detail in a postmortem at a later date.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.astronomer.io (opens in new tab). Astronomer profile · Recent Astronomer incidents · Markdown · JSON