Amplitude: Slow Loading for Web App Features in the EU Region

Impact: majorStatus: resolvedStarted 2026-07-13 06:15 UTCResolved 2026-07-13 08:39 UTC (2.4 h)4 updatesSource: stspg.io

Summary

Amplitude reported major elevated latency in the EU affecting Analytics - Web Application, Audiences - Web Application, Experiment - Web Application, Guides & Surveys, Session Replay and Web Application. The incident ran from 2026-07-13 06:15 UTC to 2026-07-13 08:39 UTC (2 h 23 min); a rollback restored performance.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Analytics - Web ApplicationWeb ApplicationAudiences - Web ApplicationWeb ApplicationGuides & SurveysSession ReplayExperiment - Web ApplicationWeb Application

Timeline of updates

investigating2026-07-13 06:15 UTC
We are investigating elevated latency affecting services in our EU production environment. Some customers may experience slower response times while our team works to identify the cause and mitigate impact. We will provide another update within 60 minutes or sooner if we have more information
investigating2026-07-13 07:56 UTC
We are continuing to investigate this issue.
monitoring2026-07-13 08:20 UTC
We implemented a rollback to mitigate elevated latency affecting services in our EU production environment, and performance has recovered. We are continuing to monitor the environment closely to confirm stability.
resolved2026-07-13 08:39 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Slow Loading for Web App Features in the EU Region 2026-07-13 06:15 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Amplitude profile · Recent Amplitude incidents · Markdown · JSON