# Amplitude: Slow Loading for Web App Features in the EU Region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-13 06:15 UTC · Resolved: 2026-07-13 08:39 UTC · Duration: 2.4 h
- Updates: 4 · Affected components: Analytics - Web Application, Web Application, Audiences - Web Application, Web Application, Guides & Surveys, Session Replay, Experiment - Web Application, Web Application
- [Vendor status page: https://stspg.io/1y8mjytvh0mr](https://stspg.io/1y8mjytvh0mr)
- [Company: Amplitude](https://rewindex.com/company/amplitude.md)

## Summary

Amplitude reported major elevated latency in the EU affecting Analytics - Web Application, Audiences - Web Application, Experiment - Web Application, Guides & Surveys, Session Replay and Web Application. The incident ran from 2026-07-13 06:15 UTC to 2026-07-13 08:39 UTC (2 h 23 min); a rollback restored performance. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-13 06:15 UTC: We are investigating elevated latency affecting services in our EU production environment. Some customers may experience slower response times while our team works to identify the cause and mitigate impact. We will provide another update within 60 minutes or sooner if we have more information
- **investigating** 2026-07-13 07:56 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-07-13 08:20 UTC: We implemented a rollback to mitigate elevated latency affecting services in our EU production environment, and performance has recovered. We are continuing to monitor the environment closely to confirm stability.
- **resolved** 2026-07-13 08:39 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-13 06:15 UTC: [Major incident: Slow Loading for Web App Features in the EU Region](https://rewindex.com/change/id5c97931825159.md)


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Canonical: https://rewindex.com/company/amplitude/incidents/x5mhkxl66k88 · Markdown: https://rewindex.com/company/amplitude/incidents/x5mhkxl66k88.md · JSON: https://rewindex.com/api/v1/companies/amplitude/incidents/x5mhkxl66k88 · Generated 2026-10-18T09:56:53.347Z