Companies / Aircall / incidents
Aircall: Outbound Call Connectivity in APAC Region
Timeline of updates
- resolved
We have completed our efforts to address the issue affecting some users in the APAC region related to the local carrier’s anti-spam mechanism. While this mechanism remains in place and continues to be managed by the receiving carrier, Aircall and our carrier partner have taken all possible measures within our control to reduce the impact. As this situation involves with the receiving carrier, it may still affect certain calls, which they believe to be flagged as potential spam. We encourage customers to continue following the best practices outlined in our previous update to minimize disruption, which include, but are not limited to: balanced call volume, successful connection rates, and moderate call durations. We consider this matter resolved but will remain available to assist customers and provide guidance as needed via our Support portal.
From Aircall’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.aircall.io (opens in new tab). Aircall profile · Recent Aircall incidents · Markdown · JSON