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1Password: Restoring Access with a Recovery Code Is Failing for Some Users

Impact: minorStatus: resolvedStarted Resolved (1.8 h)7 updatesSource: stspg.io (opens in new tab)

Affected components: Canada - Sign inSign inEnterprise - Sign inSign inSign inUSA/Global - Sign inEurope - Sign inSign in

Timeline of updates

  1. investigating

    Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.

  2. investigating

    Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.

  3. investigating

    The issue is still under investigation. We will continue to share updates as they become available.

  4. investigating

    The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.

  5. identified

    The issue has been identified and a fix is being implemented.

  6. monitoring

    A fix has been implemented and we are monitoring the results.

  7. resolved

    The issue is now resolved, and access to 1Password services should be fully restored.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). 1Password profile · Recent 1Password incidents · Markdown · JSON