# 1Password: Restoring Access with a Recovery Code Is Failing for Some Users

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-24 17:15 UTC · Resolved: 2026-06-24 19:01 UTC · Duration: 1.8 h
- Updates: 7 · Affected components: Canada - Sign in, Sign in, Enterprise - Sign in, Sign in, Sign in, USA/Global - Sign in, Europe - Sign in, Sign in
- [Vendor status page: https://stspg.io/4l9c631tvtk5](https://stspg.io/4l9c631tvtk5)
- [Company: 1Password](https://rewindex.com/company/1password.md)

## Timeline of updates

- **investigating** 2026-06-24 17:15 UTC: Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.
- **investigating** 2026-06-24 17:30 UTC: Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.
- **investigating** 2026-06-24 17:50 UTC: The issue is still under investigation. We will continue to share updates as they become available.
- **investigating** 2026-06-24 18:32 UTC: The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.
- **identified** 2026-06-24 18:35 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-06-24 18:51 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-06-24 19:01 UTC: The issue is now resolved, and access to 1Password services should be fully restored.


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Canonical: https://rewindex.com/company/1password/incidents/fgp75tc5mvkd · Markdown: https://rewindex.com/company/1password/incidents/fgp75tc5mvkd.md · JSON: https://rewindex.com/api/v1/companies/1password/incidents/fgp75tc5mvkd · Generated 2026-10-18T11:31:14.170Z