Changes / Salesforce / Service Disruption: Core Service
Salesforce: Major incident: Service Disruption: Core Service
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 97%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Service Disruption: Core Service
Before: not present
After: critical
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After: resolved
Before: not present
After: 2026-05-13 01:52 UTC
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After: 2026-05-13 02:43 UTC
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After: 1 instance, Core Service
Before: not present
After: At 01:52 UTC, May 13, 2026, a service disruption began impacting Salesforce Core services. As a result, users may have experienced errors, high average page times (APIs), or have been unable to access their Salesforce services. We actively investigated the issue, identified the cause, and addressed an impacted node that was identified as causing the issue. Services were restored and users were out of impact at 02:41 UTC, May 13. We apologize for any inconvenience this issue has caused for customers.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service Disruption: Core Service (this change) | Major incident |
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