# Salesforce: Major incident: Service Disruption: Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-13 01:52 UTC · Detected: 2026-10-18 05:21 UTC
- [Source: https://status.salesforce.com/incidents/20004013](https://status.salesforce.com/incidents/20004013)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004013@0137f2ce1229
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Core Service](https://rewindex.com/company/salesforce/incidents/20004013.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Core Service
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-13 01:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-13 02:43 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Core Service
```

**7. Added: Update** (update) · 2026-05-13 03:02 UTC

```diff
+ At 01:52 UTC, May 13, 2026, a service disruption began impacting Salesforce Core services. As a result, users may have experienced errors, high average page times (APIs), or have been unable to access their Salesforce services. We actively investigated the issue, identified the cause, and addressed an impacted node that was identified as causing the issue. Services were restored and users were out of impact at 02:41 UTC, May 13. We apologize for any inconvenience this issue has caused for customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-13 01:52 UTC | Major incident: Service Disruption: Core Service (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifd8375a0ff3156 · Markdown: https://rewindex.com/change/ifd8375a0ff3156.md · JSON: https://rewindex.com/api/v1/changes/ifd8375a0ff3156 · Generated 2026-10-18T12:19:09.578Z