Changes / Salesforce / Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
Salesforce: Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
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After: major
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After: resolved
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After: 2026-06-18 00:17 UTC
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After: 2026-06-18 02:30 UTC
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After: 1 instance, B2 CCore
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After: At 00:17 UTC on June 18, 2026, a service disruption began affecting B2C Commerce Cloud services on POD219. As a result, customers on this instance were unable to access their Storefronts and other services.
We identified an infrastructure configuration issue that prevented environments from completing a planned update, causing them to become unavailable. To resolve the issue, our teams executed a phased restoration process, validating the recovery approach before applying the fix across affected environments.
At 02:30 UTC on June 18, 2026, services were fully restored on POD219. Customers on this instance can now access their B2C Commerce Cloud Storefronts and services.
We apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore (this change) | Major incident |
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