# Salesforce: Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-18 00:17 UTC · Detected: 2026-10-18 05:09 UTC
- [Source: https://status.salesforce.com/incidents/20004119](https://status.salesforce.com/incidents/20004119)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004119@8846fb9e40ce
- Change 1 of 1 for this incident

Incident page (full timeline): [Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore](https://rewindex.com/company/salesforce/incidents/20004119.md)
## What changed

**1. Added: Title**

```diff
+ Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-18 00:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-18 02:30 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, B2 CCore
```

**7. Added: Update** (update) · 2026-06-18 02:54 UTC

```diff
+ At 00:17 UTC on June 18, 2026, a service disruption began affecting B2C Commerce Cloud services on POD219. As a result, customers on this instance were unable to access their Storefronts and other services. We identified an infrastructure configuration issue that prevented environments from completing a planned update, causing them to become unavailable. To resolve the issue, our teams executed a phased restoration process, validating the recovery approach before applying the fix across affected environments. At 02:30 UTC on June 18, 2026, services were fully restored on POD219. Customers on this instance can now access their B2C Commerce Cloud Storefronts and services. We apologize for how this incident may have affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-18 00:17 UTC | Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if2590a45df88c8 · Markdown: https://rewindex.com/change/if2590a45df88c8.md · JSON: https://rewindex.com/api/v1/changes/if2590a45df88c8 · Generated 2026-10-18T11:25:18.529Z