Changes / GitLab / Login failures when using email-based 2FA on GitLab.com
GitLab: Major incident: Login failures when using email-based 2FA on GitLab.com
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.gitlab.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Login failures when using email-based 2FA on GitLab.com
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-01 07:18 UTC
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After: 2026-04-01 19:38 UTC
Before: not present
After: Website
Before: not present
After: Multiple users are unable to log in when using two-factor authentication via email. Several customers and users raised the issue. We are actively investigating logs to identify patterns in sign-in endpoint requests and confirming the issue is limited to 2FA via email.
Before: not present
After: The incident remains under investigation. The scope is confirmed as affecting only free-tier users attempting to log in with email-based 2FA. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
Before: not present
After: No material updates on resolution. We continue investigating logs to identify the root cause. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
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After: Investigation is ongoing. We are narrowing down potential causes and will provide an update once we have more to share. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
Before: not present
After: The incident has been mitigated. Users should now be able to log in with email-based 2FA. We continue investigating the root cause and will provide further updates. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
Before: not present
After: After a period of monitoring we have not seen a recurrence of the issue and consider it resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Login failures when using email-based 2FA on GitLab.com (this change) | Major incident |