# GitLab: Major incident: Login failures when using email-based 2FA on GitLab.com

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-01 07:18 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/69ccc6baf8ac3b10d21a920d](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/69ccc6baf8ac3b10d21a920d)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/69ccc6baf8ac3b10d21a920d@0d6bfe30ff17
- Change 1 of 1 for this incident

Incident page (full timeline): [Login failures when using email-based 2FA on GitLab.com](https://rewindex.com/company/gitlab/incidents/69ccc6baf8ac3b10d21a920d.md)
## What changed

**1. Added: Title**

```diff
+ Login failures when using email-based 2FA on GitLab.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-01 07:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-01 19:38 UTC
```

**6. Added: Affected components**

```diff
+ Website
```

**7. Added: Update** (investigating) · 2026-04-01 07:18 UTC

```diff
+ Multiple users are unable to log in when using two-factor authentication via email. Several customers and users raised the issue. We are actively investigating logs to identify patterns in sign-in endpoint requests and confirming the issue is limited to 2FA via email.
```

**8. Added: Update** (investigating) · 2026-04-01 08:55 UTC

```diff
+ The incident remains under investigation. The scope is confirmed as affecting only free-tier users attempting to log in with email-based 2FA. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
```

**9. Added: Update** (investigating) · 2026-04-01 10:09 UTC

```diff
+ No material updates on resolution. We continue investigating logs to identify the root cause. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
```

**10. Added: Update** (investigating) · 2026-04-01 11:31 UTC

```diff
+ Investigation is ongoing. We are narrowing down potential causes and will provide an update once we have more to share. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
```

**11. Added: Update** (monitoring) · 2026-04-01 12:45 UTC

```diff
+ The incident has been mitigated. Users should now be able to log in with email-based 2FA. We continue investigating the root cause and will provide further updates. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
```

**12. Added: Update** (resolved) · 2026-04-01 19:38 UTC

```diff
+ After a period of monitoring we have not seen a recurrence of the issue and consider it resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-01 07:18 UTC | Major incident: Login failures when using email-based 2FA on GitLab.com (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ied96756c678607 · Markdown: https://rewindex.com/change/ied96756c678607.md · JSON: https://rewindex.com/api/v1/changes/ied96756c678607 · Generated 2026-10-18T12:19:11.128Z