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Changes / Salesforce / Service Disruption: Core Service

Salesforce: Major incident: Service Disruption: Core Service

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)

Incident page: full timeline of updates →

What changed

AddedTitle#1
Before: not present
After: Service Disruption: Core Service
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-09-18 01:48 UTC
AddedResolved time#5
Before: not present
After: 2025-09-18 02:02 UTC
AddedAffected components#6
Before: not present
After: 1 instance, Core Service
AddedUpdateupdate#7
Before: not present
After: On September 18, 2025, at 1:48 UTC, we detected a service disruption, which prevented customers from accessing their Salesforce services. We have put measures in place to enable the system to recover and prevent further occurrences. The incident was declared resolved as of 2:02 UTC on September 18, 2025. We apologise for any inconvenience this may have caused.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Service Disruption: Core Service (this change)Major incident

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