# Salesforce: Major incident: Service Disruption: Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-18 01:48 UTC · Detected: 2026-10-18 05:15 UTC
- [Source: https://status.salesforce.com/incidents/20003245](https://status.salesforce.com/incidents/20003245)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003245@8b07e64b1af0
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Core Service](https://rewindex.com/company/salesforce/incidents/20003245.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Core Service
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-18 01:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-18 02:02 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Core Service
```

**7. Added: Update** (update) · 2025-09-18 02:27 UTC

```diff
+ On September 18, 2025, at 1:48 UTC, we detected a service disruption, which prevented customers from accessing their Salesforce services. We have put measures in place to enable the system to recover and prevent further occurrences. The incident was declared resolved as of 2:02 UTC on September 18, 2025. We apologise for any inconvenience this may have caused. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-18 01:48 UTC | Major incident: Service Disruption: Core Service (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie7281d7fcd7d91 · Markdown: https://rewindex.com/change/ie7281d7fcd7d91.md · JSON: https://rewindex.com/api/v1/changes/ie7281d7fcd7d91 · Generated 2026-10-18T11:25:17.891Z