Changes / Salesforce / Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
Salesforce: Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
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After: major
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After: resolved
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After: 2026-05-15 12:26 UTC
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After: 2026-05-15 15:01 UTC
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After: 1 instance, B2 CCore
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After: We're aware of an issue that we believe is impacting a subset of Commerce Cloud Storefronts. As a result, some customers are unable to access their Storefronts, and pages and prices aren't loading.
We're investigating to establish further details on the potential impact scope. We'll provide an update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: We've identified a potential trigger with routing and utility infrastructure availability and are preparing a recovery plan to execute a failover for this utility.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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After: The failover to a healthy server is progressing well. We've completed the switch and are now completing the final steps to confirm service restoration for affected customers.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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After: We've completed the failover and are seeing positive initial results. We're continuing to monitor the environment closely to ensure stability.
Upon further investigation, we've determined that the start time of the impact was different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: Following the failover, we’ve manually executed data synchronization. After a period of performance monitoring and comprehensive health checks, Commerce Cloud services have been fully restored. Customers should no longer experience any issues when accessing their Storefronts.
We apologize for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore (this change) | Major incident |
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